Frequently Asked Questions (FAQ)

Q: How much does shipping cost?

We charge a standard rate of $4.99 for Standard Insured Shipping.
However, shipping is completely FREE on all orders if your total order value is over $50.00.
We also occasionally run special shipping promotions directly on our website.

Q: How long will it take for my order to arrive?

Order Processing: It takes 1–3 business days (excluding weekends and holidays) to process and send your order to our fulfillment centers. This window might be slightly longer during peak holiday seasons or promotional events.
Transit Time: Once processed, domestic shipping within the United States generally takes 7–12 business days.
Please Note: These timelines are realistic estimates and are not guaranteed. Delivery can vary based on your exact location, selected shipping method, or unexpected carrier delays like severe weather and customs hold-ups.

Q: How do I track my order?

Once your package is shipped, a tracking number will be automatically sent to your registered email address.
You can track your package live at any time using your provided tracking ID on our dedicated Order Status page.
Please give the carrier's system 2 to 5 business days to update your tracking information online. If you do not receive your tracking number within 5 business working days, please contact our support team right away.

Q: Do you ship outside the United States?

We proudly offer Standard Insured Shipping across the USA. If you are located outside the United States, please reach out to us to confirm shipping availability before placing your order.

Q: What happens if my address is wrong or my package gets lost?

Address Errors: It is the buyer's responsibility to review address accuracy. If you spot a mistake, email us immediately at support@kidora.fit within 12 hours of placing your order. We are unable to change or modify the address once the package has been shipped.
Lost or Stolen Packages: KidoraFit is not responsible for packages that are officially confirmed as delivered by the carrier to the address provided. However, if your order gets genuinely lost in transit before delivery, we will send a replacement completely free of charge.

Q: What payment methods do you accept?

We accept all major credit cards (VISA, MasterCard, American Express, Discover), standard debit cards, and any secure online payment gateways displayed during your checkout process.
All payments must be cleared in full at the exact time of purchase.

Q: Is my payment information secure?

Absolutely. Your security is our highest priority. We use secure SSL encryption technology to protect your personal and financial data.
All transaction details are processed exclusively through trusted third-party payment providers. KidoraFit never stores your full credit card details on our servers.

Q: What currency are your prices listed in?

All prices listed on our website are displayed in U.S. Dollars (USD). If your bank operates in a different currency, your financial institution may apply conversion rates and extra transaction fees.

Q: Why was my transaction declined?

If your payment fails, please double-check your card details (number, expiration date, and CVV code) and ensure sufficient funds are available. If the issue continues, please contact your bank or payment provider. KidoraFit is not responsible for declined transactions due to local banking restrictions or insufficient limits.

Q: How are taxes and order costs authorized?

When placing an order, you authorize Kidora to charge your selected payment method for the product price, applicable taxes based on U.S. tax regulations, shipping fees, and any additional charges disclosed at checkout. Orders will only be processed after successful payment authorization.

Q: Do you have a fraud prevention policy?

Yes. To protect our community, we reserve the right to review transactions for suspected fraud, request additional verification, or cancel orders if fraudulent activity is suspected. Our support team may contact you directly if your order gets flagged.

Q: How do refunds work?

Approved refunds are processed according to our standard Return and Refund Policy and will be issued back to your original payment method. Processing windows can vary depending on your bank or payment provider.

Q: How can I contact the support team?

Your satisfaction is our absolute priority. Whether you have a question about your order status, need product help, or simply want more information, we are ready to assist you.
We aim to respond to all inquiries within 24–48 business hours. Feel free to connect with us through the following channels:
- Email: support@kidora.fit
- Phone: +1428566724
- Business Address: 8375 Sultana Ave Unit 2, Fontana, California 92335, USA