Refund Policy

At KidoraFit, your satisfaction is our top priority. We want you to love your premium baby gear as much as we do. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must meet the following conditions:

• It must be in the exact same condition that you received it.

• It must be unworn, unused, unwashed, and free from any stains or odors.

• It must include all original tags and be in its original packaging.

• You must provide a receipt or proof of purchase (Order ID).

3. Damaged, Defective, or Incorrect Items Please inspect your order immediately upon reception. If the item is defective, damaged, or if you received the wrong product, please contact us within 48 hours at support@kidora.fit with clear photos of the issue. We will evaluate the problem and make it right immediately by sending a free replacement or issuing a full refund.

4. How to Initiate a Return To start a return, please follow these steps:

• Email our support team at support@kidora.fit with your Order Number and the reason for your return.

• If your return is accepted, we will provide you with instructions on how and where to send your package.

• Note: Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

• Defective/Incorrect Items: KidoraFit will cover all return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).

• Customer Remorse/Size Changes: If you are returning an item because you changed your mind or ordered the wrong variant, you will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable.

6. Non-Returnable Items Certain types of items cannot be returned for hygiene and safety reasons, including:

• Gift cards.

• Items marked as "Final Sale."

• Products that have been used, washed, or altered by the customer.

7. Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

8. Refund Process

• Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed automatically to your original payment method.

• Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund to your account. This typically takes 3-7 business days depending on your financial institution.

9. Contact Us If you have any questions about your specific return, our dedicated support team is ready to assist you.

• Email: support@kidora.fit

• Phone: +1428566724

• Business Address: 8375 Sultana Ave Unit 2, Fontana, California 92335, USA